Case Study: Ortega National Parks, LLC simplifies remote property management and cuts costs with roomMaster (InnQuest)

Ortega National Parks Simplifies Managing Hotels and Services

Ortega National Parks, LLC operates hotels, restaurants and retail concessions across multiple remote U.S. national parks and needed a property management system that could work in “off‑the‑grid” locations with intermittent internet, support high staff turnover, and deliver detailed, customized reporting. To address these challenges they chose roommaster (InnQuest’s roomMaster PMS) for its ease of use, offline capability and strong reporting features.

roommaster was rolled out beginning at Stovepipe Wells Village with straightforward installation, staff training and integrations (iQ‑POS, iQ WebBook, keylock and payment gateways). The solution standardized operations and consolidated reporting across properties, improved staff retention, and delivered measurable savings — roughly $50,000 avoided in initial costs at one property and a reduction in per‑reservation web booking fees from $4–$5 to $0.50 — helping Ortega win new concession bids.

Ortega National Parks, LLC

Andrew Bloomfield

Director of IT