Case Study: NUVO Suites Elevates Guest Experience with roommaster

NUVO Suites streamlines operations for 384 units with roommaster

NUVO Suites, an independent 384-unit hotel in Miami, faced the challenge of competing with large hotel chains while managing its unique property layout with a non-traditional room numbering system. Most PMS solutions could not adapt to their needs. They turned to roommaster for a property management system that could provide the necessary flexibility and help them offer a top-tier, personalized guest experience.

roommaster tailored its PMS to fit the hotel's specific requirements. The solution included mobile key access and an OTA channel manager for real-time rate updates. This led to immediate improvements in check-in times, smoother operations, and freed up staff to focus on personalized guest service. The vendor's support ensured a smooth integration, allowing NUVO Suites to thrive and compete effectively with larger brands.

NUVO Suites