Case Study: NUVO Suites elevates guest experience with roommaster

How NUVO Suites Used roommaster PMS to Elevate Their Guest Experience

NUVO Suites, a 384-unit independent hotel in Miami, was challenged by a unique room layout, a non-traditional numbering system, and the need to deliver personalized service while competing with major hotel chains. The property turned to roommaster PMS to find a flexible technology platform that could adapt to its operational needs and support a better guest experience.

roommaster customized its PMS for NUVO Suites, improving check-in speed, room assignments, and inventory management while adding mobile key access, real-time OTA channel management, and integrated payments. As a result, staff spent less time on manual tasks and more time serving guests, with smoother operations, quicker check-outs, and a more seamless, tech-enabled experience.

NUVO Suites

Jorge Venegas

General Manager