Case Study: Harrison Hall Hotel improves operational efficiency and guest experience with roommaster

How Harrison Hall Hotel Streamlined Operations With 25 Years Of roommaster Partnership

Harrison Hall Hotel, the 97-room flagship property of the Harrison Group in Ocean City, Maryland, needed a way to streamline operations, improve staff training, and avoid overbookings while maintaining its personal guest service. It has relied on roommaster as its first and only property management system for 25 years, using the platform across reservations, channel management, check-in, and daily operations.

roommaster implemented an integrated PMS, cloud platform, channel management, and reporting tools that gave staff real-time availability, a single-screen dashboard, and faster workflows. The result was quicker check-ins, fewer booking errors, and better decision-making, with Harrison Hall Hotel reporting that the cloud system cut its workload by about half.

Harrison Hall Hotel

Stacy Dadson

General Manager