Case Study: Harrison Hall Hotel streamlines operations and guest service with roommaster

Harrison Hall Hotel cuts workload by half with roommaster

Harrison Hall Hotel, a family-owned 97-room flagship property in Ocean City, Maryland, partnered with roommaster to find a property management system that would help them compete effectively while preserving their unique character and personal touch for guests.

By implementing the roommaster property management system, the hotel streamlined operations with features like real-time channel management to prevent overbookings, a unified dashboard for daily efficiency, and robust reporting for data-driven growth. The results were significant, with the cloud-based platform cutting their workload in half. roommaster enabled faster check-ins, quicker staff training, and provided the strategic insights necessary for the hotel to grow while maintaining the high level of personalized service that defines its brand.

Harrison Hall Hotel