Case Study: Storable achieves 4.7 CSAT and faster onboarding with Rocketlane

Storable hits 4.7 CSAT in 90 days with Rocketlane

Storable, a technology provider for the self-storage industry, faced challenges with a fragmented and opaque client onboarding process. Their previous reliance on Salesforce and email resulted in scattered communication, a lack of real-time visibility for both internal teams and clients, and difficulty tracking project progress. This led to client frustration and escalations, prompting Storable to seek a modern solution from Rocketlane.

By implementing Rocketlane's project management and onboarding platform, Storable gained structured templates, automated workflows, and a client-facing portal for transparency and direct collaboration. The solution delivered significant results, including an average customer satisfaction (CSAT) score of 4.7 within 90 days, accelerated project launch timelines, and reduced administrative overhead. Rocketlane provided Storable with improved resource planning and cross-team visibility, fundamentally enhancing the client experience.

Storable