Case Study: WebEngage reduces implementation time by 50% with Rocketlane

How WebEngage is using Rocketlane to reduce their implementation time by 50%

WebEngage, a SaaS company in APAC, turned to Rocketlane to solve major challenges in customer onboarding and implementation. Before using Rocketlane, the team relied on multiple spreadsheets, had no dedicated onboarding tool, lacked a standardized process, and depended heavily on project managers for status updates, which led to inaccurate tracking and missed deadlines.

With Rocketlane’s onboarding and project delivery platform, WebEngage gained centralized project visibility, a customer-facing portal, and reusable templates to standardize implementation. As a result, Rocketlane helped reduce onboarding time by 50%, cutting projects from about three months to 45 days while improving coordination, customer communication, and overall delivery speed.

WebEngage

Saurabh Tendulkar

Head of Customer Onboarding