Case Study: SupportLogic achieves 60% faster time-to-value with Rocketlane

How SupportLogic accelerated their time-to-value by 60% by moving from GuideCX to Rocketlane

SupportLogic, a fast-growing SaaS company, struggled to manage customer onboarding as its team expanded from about 70–80 employees to nearly 130. Before Rocketlane, the company relied on spreadsheets and GuideCX, which created a cumbersome workflow, weak reporting, and a lack of centralized visibility into customer requirements, progress, and bottlenecks, resulting in an unsustainably long 112 business days to go live.

By implementing Rocketlane, SupportLogic introduced customized onboarding templates, Salesforce-driven automatic project creation, integrated time tracking, and more robust reporting through Rocketlane’s platform. Rocketlane helped the team streamline collaboration and measure milestones more effectively, delivering a 60% improvement in time-to-value and enabling better project tracking, resource allocation, and customer satisfaction.

SupportLogic

Braxton Clement

Senior Director of Customer Onboarding