Case Study: Infinx achieves 15% higher NPS with Rocketlane

How Rocketlane helped Infinx improve NPS by 15%

Infinx, a California-based SaaS company providing intelligent payment lifecycle solutions for healthcare providers, needed a better way to manage onboarding and implementation projects. Before Rocketlane, the team relied on multiple generic tools and email threads, which left data scattered, visibility poor, and reporting time-consuming, with teams spending hours each day compiling information.

With Rocketlane’s collaborative project delivery platform, Infinx centralized project information, used reusable templates, and improved customer collaboration through a shared portal and dashboards. As a result, Rocketlane helped Infinx increase productivity by 20%, improve transparency by 85%, and boost NPS by 15% while shortening time-to-value.

Infinx