Case Study: CLARA Analytics boosts CSAT by 10% with Rocketlane

How Rocketlane helped CLARA Analytics increase their CSAT ratings by 10%

CLARA Analytics, a California-based machine learning startup serving the commercial insurance industry, needed a better way to manage implementation projects and customer onboarding. Before using Rocketlane, the team relied on spreadsheets, PDFs, and separate internal and external trackers, which made collaboration difficult and created time-consuming manual updates.

Rocketlane provided CLARA Analytics with a customer portal, unified task management for internal and external teams, and the ability to embed external documents in one place. With Rocketlane, CLARA Analytics improved communication and streamlined onboarding, resulting in a 10% increase in average CSAT ratings and a smoother, more professional customer experience.

CLARA Analytics