Case Study: LivePerson streamlines PS operations and gains real-time utilization insights with Rocketlane

How LivePerson streamlined their PS operations by escaping the Certinia-Smartsheet duo

LivePerson, a developer of the Conversational Cloud, was struggling to manage professional services work across a fragmented stack that included Certinia, Smartsheet, Google Sheets, and other manual workarounds. This created inefficiencies, time-consuming data exports, and limited visibility into project health and resource utilization for leadership.

By implementing Rocketlane, LivePerson centralized project management, resource tracking, and time management in one platform. Rocketlane gave the team real-time reporting, better utilization visibility, and stronger client/partner collaboration, while increasing adoption and reducing manual work; within three months, many processes had been moved off Smartsheet and leadership could get answers faster.

LivePerson

Scott Cummings

Global PMO, Services Strategy & Commercialistion