Case Study: Joveo achieves faster, customized onboarding with Rocketlane

How Joveo uses Rocketlane to accelerate, customize, and improve their onboarding

Joveo, a California-based SaaS company and programmatic recruitment advertising platform, needed a better way to manage onboarding for large enterprise customers across multiple geographies. Using generic tools like Google Forms, Docs, and spreadsheets made it difficult to collaborate internally and externally, create repeatable processes, and show customers value quickly. Rocketlane was the platform used to centralize and streamline this work.

With Rocketlane, Joveo implemented reusable project templates, centralized project visibility, customized onboarding workflows, and built-in CSAT collection. As a result, Joveo achieved consistently high customer satisfaction scores of 9/10, improved cross-team collaboration, created a more consistent onboarding experience, and reduced time-to-value by removing bottlenecks and blind spots in the process.

Joveo

Shehzad Karkhanawala

Vice President, Global Marketing