Case Study: GoCardless achieves 59% faster time-to-value with Rocketlane

How GoCardless scaled professional services to deliver 59% faster time-to-value

GoCardless, a global bank payment network serving businesses in over 30 countries, needed a better way to scale its professional services team. Before using Rocketlane, the team managed separate internal and customer-facing project plans in spreadsheets, manually built reports from CRM data, and struggled with inaccurate time-tracking as processes evolved.

With Rocketlane, GoCardless implemented tailored onboarding templates, a dedicated customer portal, built-in reporting, forms, automations, and improved time-tracking. Rocketlane helped the team deliver a 59% faster time-to-value, maintain high CSAT as project volume grew, and gain better visibility into bottlenecks, resource usage, and project progress.

GoCardless

Konstantinos (Costa) Xynos

Head of Professional Services Team