Case Study: Frontify achieves 50% faster time-to-first value with Rocketlane

How Frontify accelerated their time to first value by 50% with a scalable onboarding engine

Frontify, a SaaS brand management platform, was struggling with a fragmented onboarding process spread across spreadsheets and emails. With 40–50 Customer Success Managers working globally, the lack of a standardized workflow made onboarding inconsistent, hard to track, and difficult to predict in terms of go-live timing and customer accountability.

Rocketlane provided Frontify with templated onboarding workflows, centralized task management, customer visibility, CSAT collection, and Salesforce/HubSpot integrations to automate project creation and communication. With Rocketlane, Frontify reduced time-to-first-value by 50%, improved onboarding consistency, and gained better visibility into customer progress for more accurate planning and communication.

Frontify

John Gasper

Director