Case Study: Flatfile achieves 70% faster go-live with Rocketlane

How Flatfile is using Rocketlane to accelerate go-live times by ~70%

Flatfile, a US-based SaaS company, needed a better way to manage customer onboarding and implementation projects. Before using Rocketlane, the team relied on Salesforce, Zendesk, and Slack, which led to scattered information, extra manual effort, and limited real-time visibility for both internal teams and customers.

With Rocketlane, Flatfile centralized project management, customer communication, and reporting in one platform, using the customer portal, Salesforce integration, and in-built document editor to streamline onboarding. Rocketlane helped Flatfile reduce go-live time by 70%, from 86 days to 25 days, while improving customer visibility, accountability, and team efficiency.

Flatfile