Case Study: FirstUp achieves 75% utilization and streamlined delivery with Rocketlane

How FirstUp boosted delivery efficiency and achieved a 75% utilization rate using Rocketlane

Firstup, a leading workforce communications platform, wanted to scale its service delivery as customer volume and implementation complexity grew. Before using Rocketlane, the team relied on email, spreadsheets, and manual tracking, which made communication, weekly planning, time tracking, and visibility into workload, capacity, and budgets difficult.

With Rocketlane, Firstup centralized client communication in a portal, tied timesheets directly to tasks, and gained real-time capacity and financial dashboards. The result was clearer collaboration, better forecasting, and improved efficiency, helping Firstup consistently achieve a 75% utilization rate for individual contributors.

Firstup

Lisa LaVan

Director of Service Delivery