Case Study: ERPgruppen Achieves 86% Client Engagement with Rocketlane

How ERPgruppen increased client engagement by 86% with Rocketlane by replacing spreadsheets

ERPgruppen, a Denmark-based consultancy specializing in Microsoft Dynamics 365 Business Central implementations, struggled to manage onboarding with Excel spreadsheets. As the company grew, version control issues, manual handoffs, limited customer visibility, and repeated coordination work made it difficult to deliver a consistent, scalable process.

With Rocketlane’s project management, customer portal, and automation features, ERPgruppen built a master template that auto-generates about 200 tasks per project, added automated CSAT follow-ups and approvals, and gave customers a clear portal view into progress. Rocketlane helped ERPgruppen reduce project setup effort by about 7–8% and achieved 86% customer portal engagement, improving collaboration, transparency, and scalability.

ERPgruppen

Chris Erik Jensen

Chief Product Officer