Case Study: Comsense Inc. boosts onboarding efficiency and CSAT with Rocketlane

How Comsense uses Rocketlane to boost onboarding efficiency, increasing CSAT scores by 10%

Comsense Inc., a Toronto-based software provider for the construction industry, needed a better way to manage customer onboarding with a lean team. Using Rocketlane, they were struggling with low customer accountability, limited visibility into project progress across multiple tools, and difficulty measuring team performance.

With Rocketlane’s customer portal, task visibility controls, and reporting, Comsense improved transparency, kept customers involved in onboarding, and benchmarked their process more effectively. The results included a 10% increase in CSAT scores, faster project completion, and improved go-live times through better tracking and collaboration with Rocketlane.

Comsense Inc