Case Study: Dwolla achieves 90% customer collaboration success with Rocketlane

Dwolla achieves 90% customer collaboration success with Rocketlane

Dwolla, a fintech company, faced challenges scaling its API client onboarding process. Their previous method relied on disjointed tools like Google Sheets, email, and Slack, which lacked structure, created confusion, and slowed down approvals. They needed a solution to streamline collaboration and eliminate manual workflows, leading them to partner with Rocketlane.

By implementing Rocketlane, Dwolla automated project creation through a Salesforce integration and centralized all communication and approvals in a single client portal. This solution provided structure and clarity, resulting in a 90% customer collaboration success rate and NPS scores soaring to near 100%. Rocketlane enabled Dwolla to scale its onboarding efficiently without adding resources.

Dwolla