Case Study: Vidyard automates 56% of IT tickets with Risotto

How Vidyard Automated 56% of IT Requests with Risotto

Vidyard, a fast-growing B2B software company, faced scaling challenges as their rapid expansion increased internal support requests. This created a backlog that pulled their IT team away from strategic work, as employees frequently bypassed available resources for help with repetitive questions. To solve this, they turned to the vendor Risotto to implement a solution for streamlining common inquiries.

Risotto was implemented to provide instant answers and automate software access requests. The solution automatically resolved or handled initial triage for 56% of IT support tickets, dramatically improving the company's compliance efforts for SOC 2 audits by centralizing the approval and tracking process. This empowered employees with self-service support and freed the IT team to focus on high-value strategic priorities.

Vidyard

Vergil Smith

IT Manager