Case Study: Zendesk Streamlines Third-Party Risk Management with Risk Ledger

Zendesk builds trust with 200,000 customers using Risk Ledger

Zendesk, a customer experience software leader, faced the challenge of inefficiently managing third-party risk assessments for its over 200,000 customers. The process involved repeatedly responding to numerous and overlapping security questionnaires from clients, which was time-consuming and created redundant workloads. To streamline this, Zendesk adopted the Risk Ledger platform.

Risk Ledger provided a solution by allowing Zendesk to create and maintain a single, comprehensive security profile. This profile, mapped to international standards, could be easily shared with all current and prospective clients. The implementation of Risk Ledger significantly improved efficiency, with a notable number of clients accepting the profile without requiring further assessments, which expedited sales processes. Zendesk reported substantial time savings and a strengthened ability to build and maintain customer trust.

Zendesk