Case Study: Appcues achieves IT automation and stronger security with Rippling

Rippling helped tech startup Appcues automate IT processes for better security

Appcues, a U.S.-based technology startup with 90+ employees, struggled with faulty integrations (Okta, Blissfully), manual device and access workflows, and the security risks those inconsistencies created. They adopted Rippling—first as their HR system of record and then Rippling IT Cloud (including Rippling Inventory and Device Management)—to replace error-prone checklists and disconnected tooling.

Rippling consolidated HR and IT on a single native cloud directory and automated onboarding, provisioning/deprovisioning, device shipping, and inventory, giving Appcues reliable built-in reports for SOC 2 evidence. As a result, Rippling enabled a two-person IT team to securely manage nearly 100 employees, eliminated reliance on a third-party IT firm, reduced time spent on audits and manual reconciliation, and freed the team to focus on strategic security work.

Appcues

Sean Edwards

Head of Security