Case Study: Compass Coffee achieves 96% reduction in HR & IT admin task time with Rippling

Compass Coffee reduced HR & IT admin task time by 96%

Compass Coffee, a Washington, DC–based retail coffee chain with 12 stores, had outgrown Gusto and was spending hours on manual HR and IT tasks — from calculating PTO and tracking hourly time to provisioning accounts — often taking eight hours every other week to run payroll. Seeking an automated, intuitive solution, Compass switched to Rippling’s HR and IT platform to eliminate repetitive administrative work.

Rippling automated payroll, benefits management, account provisioning and time tracking (including a Legion sync), cutting HR and IT admin time by 96% and reducing biweekly payroll to 15 minutes; employee onboarding became 6x faster (from ~2 hours to ~20 minutes) after a four‑month implementation. Rippling also improved workers’ comp reporting, simplified benefits renewals, and supported Compass during PPP paperwork — enabling the team to focus on expansion and operations.

Compass Coffee

Michael Haft

Co-founder