Case Study: Medallia achieves secure, scalable global communications with RingCentral

RingCentral Delivers Secure Communications Functionality for a Fast-Growing, Global Business

Medallia, a Palo Alto–based customer experience management leader with offices worldwide, was rapidly expanding and needed a single, scalable communications platform that delivered a consistent user experience across locations and supported remote work. The IT team sought to replace fragmented, on‑prem systems and country‑by‑country contracts with a global solution that preserved bandwidth and simplified administration as the company grew.

Medallia adopted RingCentral’s UCaaS—including RingCentral MVP, Global MVP for international branches, and Okta integration—for unified calling, meetings, and secure identity provisioning, and is piloting RingCentral CloudConnect for private, guaranteed-bandwidth connectivity. The move eliminated on‑prem complexities, automated provisioning, secured access, and ensured reliable call and meeting quality, enabling Medallia to scale quickly while keeping employees connected and IT focused on strategic priorities.

Medallia

Sam Bryson

IT Support Manager