Case Study: NICE inContact improves SIP connectivity and security with Ribbon Communications SBCs

NICE inContact - Customer Case Study

NICE inContact, a division of NICE Systems and a leader in cloud contact center software, needed a reliable way to support its growing SIP-based communications environment while protecting customer and peering connections. As more customers and partners moved to SIP, the company needed a secure, scalable solution that could preserve service quality, interoperability, and cost efficiency.

Ribbon Communications provided SBCs for both access and SIP peering scenarios, giving NICE inContact a secure, high-performance session border solution for voice, video, and collaboration traffic. With Ribbon Communications’ SBCs, NICE inContact reduced its overall customer and peering connectivity costs by moving to SIP, while gaining stronger security, better session management, and proven resilience against attacks such as DoS.

NICE Systems