Case Study: Pacific Atlantic Handling achieves improved employee engagement and recognition with Reward Gateway

Travel organization enhances the employee experience with consistent recognition and inclusive communication

Pacific Atlantic Handling (PAH), a 105‑employee travel services provider at JFK Airport, faced the challenge of keeping a dispersed, desk‑less workforce connected, informed and valued. To stand out as an employer of choice and boost retention, PAH turned to Reward Gateway and its employer‑branded employee engagement platform, Elevation, to solve gaps in communication and recognition across a busy airport environment.

Reward Gateway implemented Elevation with social eCards, three tiers of monetary “Altitude Awards,” Employee of the Month nominations, an internal blog and polls, plus employee discounts and an FAQ hub to teach recognition best practices. The platform drove rapid adoption — in the first two months after the November 2019 launch employees sent 211 eCards and issued 21 awards, while leadership engagement (CEO blogs) and two‑way feedback improved visibility, morale and connection across the business.

Pacific Atlantic Handling

Neil Lott

Chief Executive Officer