Case Study: Derbyshire Constabulary achieves 75% employee engagement and 6x ROI with Reward Gateway

Police department uses employee feedback to engage 75% of its workforce and improve benefits perception

Derbyshire Constabulary, a 3,400‑member police force, faced low morale and weak benefits perception after a 2018 "Viewpoint" survey—only 53% felt pay was fair, 68% felt they were offered a good range of benefits, and many wanted better health and wellbeing support. With limited budget for pay rises, the force partnered with Reward Gateway to launch "My Extras," an employee engagement hub combining employee discounts with wellbeing and benefits tools.

Reward Gateway implemented the My Extras platform, added a prominent health and wellbeing section, ran a "You said, we did" campaign and introduced Cycle to Work and Childcare Voucher schemes; as a result 75% of staff engaged with the platform, employees spent £1,120,000 through Reward Gateway saving £110,000 (a 36% year‑on‑year increase), 72% now feel they are offered a good range of benefits, there were 250 Cycle to Work applications, staff saved £120,000 via Childcare Vouchers in 12 months, and the scheme delivered nearly 6x return on investment while boosting mental‑health conversations and positive media attention.

Derbyshire Constabulary