Case Study: PYBAR Mining Services achieves instant employee recognition, stronger communication and $5,000+ in employee savings with Reward Gateway

Mining services organization engages offline workforce by revolutionizing recognition, communication and discounts

PYBAR Mining Services, one of Australia’s largest underground hard rock mining contractors with 800+ employees across 36 sites, struggled with limited top‑down communication and slow, cumbersome recognition for a largely offline, geographically dispersed workforce. To solve this, PYBAR engaged Reward Gateway and its customizable communications, recognition and rewards and benefits platform, launching a branded hub called PYBAR Perks.

Reward Gateway’s Implementation Team and PYBAR’s marketing and HR teams built PYBAR Perks with a branded homepage, eCards, app access, SMS/newsletter integration, social recognition wall and instant award redemption. The program delivered rapid results: in the first six months employees recorded over 450 recognitions and saved more than $5,000 through discounts, while communication transparency and engagement improved significantly.

PYBAR Mining Services

Cara Jordan

HR Advisor