Case Study: Plymouth Community Homes boosts staff satisfaction and recognition with Reward Gateway

How Plymouth Community Homes harnessed technology to boost staff satisfaction by nearly 30% Schedule a Demo

Plymouth Community Homes, a social housing provider with 600+ employees, wanted to improve engagement across a workforce made up of mobile and community-based staff. After a 2019 satisfaction survey found that roughly half of employees felt disconnected and only 38% felt their work was consistently recognized, the company turned to Reward Gateway for help with internal communications, reward, and recognition.

Reward Gateway built the Jannet employee hub to support two-way communication, wellbeing resources, employee discounts, and eCard-based recognition. The platform helped Plymouth Community Homes increase staff satisfaction by nearly 30% after 18 months, generate nearly 2,000 eCards in the first year, and see 68% of staff send or receive an eCard last year, while employees spent over $163k through SmartSpending™ in one year.

Plymouth Community Homes

Angie Scott

Head of Communications and Marketing