Case Study: GO Outdoors boosts employee engagement and customer satisfaction with Reward Gateway

GO Outdoors boosts customer satisfaction 4% with Reward Gateway

GO Outdoors, a retail organization with over 2,400 employees across 67 stores, faced significant challenges in improving employee engagement and customer satisfaction. With a largely part-time and offline workforce, the company struggled with communication and had no budget for a formal reward and recognition program. Their new leadership's strategy to become a great place to work and shop required a solution that could operate within these infrastructure constraints, which led them to partner with Reward Gateway.

Reward Gateway implemented its employee engagement platform, "GOforit!", which featured peer-to-peer eCards, an employee discounts program, and a dedicated manager resource area. This solution drove a measurable increase in engagement and customer satisfaction. Employees sent nearly 3,000 recognition eCards, and 25+ stores achieved over a 70% customer satisfaction score, contributing to a 4% overall increase. By leveraging the platform from Reward Gateway, GO Outdoors successfully created a culture of recognition and improved business performance.

GO Outdoors