Case Study: Charles Tyrwhitt boosts employee engagement and lifts Best Companies score by 60 points with Reward Gateway

Global retailer Charles Tyrwhitt engages a multi-generational, dispersed workforce and increases Best Companies score

Global retailer Charles Tyrwhitt partnered with Reward Gateway to address employee engagement and retention across its 1,100‑strong, multi‑generational and geographically dispersed workforce. Facing a tight recognition budget and staff spread across 40+ locations, the company needed a cost‑effective way to modernize reward and recognition and improve internal communications.

Using Reward Gateway’s employee recognition and communications platform (branded internally as the “Celebration Station”), Charles Tyrwhitt refreshed its values into the “BEs,” rolled out tailored eCards, monthly and CEO awards like the “Tick from Nick,” and a wellbeing-focused communications hub. The Reward Gateway solution delivered clear results: over 2,500 eCards sent in just over nine months (~2 per employee), 10,000+ wellbeing article reads, and a 60‑point rise in Best Companies score, moving Charles Tyrwhitt to a one‑star ranking.

Charles Tyrwhitt

Sarah Mortimer

Talent Acquisition and Employer Communications Manager