Case Study: GANT UK achieves a 29% reduction in turnover and a 9% Culture Index increase with Reward Gateway

GANT improves Culture Index, recognition offerings and more following survey results

GANT UK, a European clothing retailer with 309 employees across 60 locations, identified gaps in reward & recognition and learning & development after an internal survey. Caroline Shine, Head of HR and People Development, engaged Reward Gateway to help align the dispersed workforce and address the survey findings.

Reward Gateway implemented its employee recognition and employee discounts platform—creating values-aligned eCards, instant monetary awards and a pulse-style survey—alongside other incentives. Since implementation, GANT UK reported a 29% reduction in turnover, a Culture Index increase from 31% to 40% (9 percentage points), a +50 pulse engagement score, about $250K total spend with ~$22K savings, and additional benefits such as birthday leave and enhanced parental leave.

GANT UK

Caroline Shine

Head of HR and People Development