Case Study: HomeServe achieves 86% employee platform engagement in six months with Reward Gateway

Employee engagement platform drives business strategy to connect all employees

HomeServe, a UK-based home emergency and repair services company with about 2,200 employees including over 1,000 field engineers, faced falling engagement (down to 56%), inconsistent employee benefits after acquisitions, and difficulty engaging field-based staff. To address culture, fairness and recognition issues, HomeServe chose Reward Gateway’s employee engagement platform (including employee recognition and discounts) and branded their hub “PeopleServe.”

Reward Gateway helped HomeServe launch PeopleServe with a focused communications campaign, Thank You Thursday eCards, employee discounts and an easy-to-use SmartHub, supported by manager FAQs, site volunteers and targeted messages to field teams. The impact was rapid and measurable: 300+ pre-launch sign-ups, 700+ registrations (33% of staff) on day one, 67% registered by month-end and 86% after six months (including 60% of field engineers); nearly 8,000 eCards sent, £424,000 spent and over £41,000 saved by employees, plus renewed uptake from a new recognition program.

HomeServe