Case Study: NAHL Group achieves 79% engagement score and 29% reduction in employee turnover with Reward Gateway

Consumer legal services firm's fresh new approach to staff surveys achieves an engagement score of 79% and 29% decrease in employee turnover

NAHL Group, a consumer legal services firm, wanted to check in on employee sentiment after a period of rapid change (rebrands, new leaders, a new law firm and new strategy). To ensure an open, company-wide conversation rather than an “HR” exercise, NAHL Group ran its employee-led OwnIt! survey supported by Reward Gateway and its employee engagement tools (recognition, benefits, wellbeing and communications) to maximize participation and create a credible benchmark.

Reward Gateway helped NAHL Group implement paper-based OwnIt! surveys run by employee “OwnIt! Angels” during Brown Bag Lunch meetings, producing a 95% completion rate and an overall engagement score of 79.5%. The approach delivered measurable impact: training satisfaction rose 27.9%, employee turnover fell by 29%, 96.2% of staff understood business goals and 97.5% were proud to work there—outcomes Reward Gateway supported through its engagement platform.

NAHL Group