Case Study: Franklin University achieves automated step tracking and 500% more challenges with Reward Gateway

How Franklin University stepped into summer with wellbeing challenges

Franklin University, a private non-profit university in Ohio with about 350 full-time employees, ran a manual summer steps program that created heavy admin burden and inconsistent tracking across devices. Seeking an automated, inclusive solution for hybrid staff, Franklin University turned to Reward Gateway and its Reward Gateway | Edenred wellbeing challenges/app to modernize and centralize the program.

Reward Gateway implemented its wellbeing challenges app to automate step tracking, enable team and seasonal challenges, and provide in-app notifications and analytics. As a result, 97% of employees in the manual program transitioned to the app, the number of step challenges increased 500%, 36% of full-time staff now participate (with 100% of app users joining challenges), and administrators reported a significant reduction in manual work alongside higher employee engagement.

Franklin University

Jeanette Hayes

Benefits & Wellness Manager