Case Study: TradeWinds Island Grand achieves $300,000 in incremental revenue with Revinate

TradeWinds Island Grand - Customer Case Study

TradeWinds Island Grand, a resort in Florida, saw strong website traffic but struggled to convert booking-engine visitors into reservations, with many potential guests abandoning the process before completing a booking. The challenge was to capture these bounced inquiries, re-engage them effectively, and avoid remarketing to guests who had already booked, using a solution that connected their SynXis booking engine and Visual One PMS.

Revinate implemented its Shopping Cart Abandonment tool, which pushed abandoned booking inquiries into Revinate CRM, triggered automated emails, and enabled the reservations team to follow up with timely, data-informed outreach while keeping guest records clean and unified. In the first six months, Revinate helped TradeWinds convert 1,000 abandoned cart leads into 231 reservations and more than $300,000 in incremental revenue, while also growing the contact database by 4x and improving email personalization and engagement.

TradeWinds Island Grand