Case Study: Solaris Hotels achieves actionable guest insights and improved service with Revinate

Solaris Hotels - Customer Case Study

Solaris Hotels is a four-property Mexican resort group and a 20‑year pioneer of the all‑inclusive model whose mission is simple: make guests happy. Although staff have long tracked online reviews as a measure of guest satisfaction, they lacked a consistent, operational way to turn that feedback into improvement.

After adopting Revinate, Solaris built a formal reviews‑management program using sentiment analysis to quickly surface what guests love and where to improve. The platform enabled the team to create targeted action plans and bring the voice of the customer into decisions about new services and amenities, turning review insights into measurable service improvements.

Solaris Hotels

Analia Veccar

Social Media Manager