Case Study: Hotel Welcome Inn achieves higher revenue and guest engagement with Revinate

Revinate opens up new opportunities for revenue generation at Hotel Welcome Inn

Hotel Welcome Inn, part of welcome hotels Switzerland, wanted to modernize its outdated technology and move beyond decentralized, one-off email marketing. Before working with Revinate, the hotels lacked PMS integration, automation, segmentation, and the ability to measure campaign performance, which limited their ability to generate revenue.

Revinate helped the group integrate Guest Feedback and Revinate Marketing into its new PMS, centralizing email marketing and reputation management across properties. The results included a 170% year-over-year increase in survey volume, a 62% rise in TripAdvisor reviews, and strong email performance with a 39.5% open rate and 6.2% click-through rate, both above global benchmarks.

Hotel Welcome Inn

Mario Gantenbein

Online Marketing Manager