Case Study: Hyatt Regency Lost Pines Resort and Spa boosts revenue and personalizes guest service with Revinate

Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service

Hyatt Regency Lost Pines Resort and Spa, a Texas destination resort near Austin, needed a stronger way to reach revenue goals and connect more deeply with prospective guests across its many amenities and experiences. To support that effort, the resort turned to Revinate, using its reservation sales and lead nurture capabilities to build a more personalized, high-touch voice team with the right technology behind it.

Revinate helped Hyatt Regency Lost Pines launch a trained team of Reservation Liaisons, improve coaching with call recordings and analytics, and create a more proactive direct-booking strategy. The results were strong: average room revenue per lead doubled, call-to-booking conversion reached 60%—nearly triple the global contact center—and the team expects an additional 25% incremental growth within six months.

Hyatt Regency Lost Pines Resort and Spa

Michelle LaFuente

Director of Revenue Management