Case Study: Ramada Downtown Dubai achieves clearer guest satisfaction insights and streamlined reputation management with Revinate

Ramada Downtown Dubai - Customer Case Study

Ramada Downtown Dubai is a 181-room hotel in one of the city’s most affluent districts that serves a diverse, international clientele. With high guest expectations and strong local competition, the team needed to maintain flawless, personalized service—yet tracking online reputation and understanding where to improve was time-consuming and difficult.

The hotel combined its dedicated “Meet and Assist” guest service program with Revinate Scorecards to streamline reputation management and translate feedback into team-level actions. The Scorecards made guest satisfaction easy to measure and pinpointed specific improvements for each department, saving staff time and enabling more consistent, targeted service that helped protect guest satisfaction and loyalty.

Ramada Downtown Dubai

Barfaab Sharief

Housekeeping Manager