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119 Case Studies
Case Study: Okura Prestige Bangkok achieves Top 10 TripAdvisor ranking and outperforms its comp set with Revinate
A Revinate Case Study
Okura Prestige Bangkok - Customer Case Study
Okura Prestige Bangkok, an ultra‑luxury hotel that opened in mid‑2012, faced the modern challenge that every guest could immediately publish reviews on OTAs and social media, removing the ability to soft‑launch. General Manager Samir Wildemann made guest feedback a priority, treating online reviews as instant comment cards to identify issues and guide operational improvements from day one.
The hotel adopted Revinate to monitor review trends, benchmark against its comp set, and track staff engagement with feedback, enabling fast, targeted changes. As a result, TripAdvisor rank moved from 71 to the top 10 (now #7), the property regularly outperforms its competitors in review frequency and rating, and the increased online visibility drove significant traffic and market awareness in just two years.
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Okura Prestige Bangkok
Samir Wildemann
General Manager