Case Study: Reveur Hospitality achieves increased bookings and guest loyalty with Revinate Marketing

Modern Marketing Automation Increases Guest Loyalty

Reveur Hospitality, an Indonesia-based hotel group, faced productivity and reporting problems from outdated marketing technology while managing guest communications and email campaigns across three properties. The corporate head of online revenue replaced the legacy systems after realizing the need for a more sophisticated marketing automation platform to save time and improve campaign effectiveness.

They implemented Revinate Marketing, benefiting from PMS integration, Revinate Surveys integration to target promoters and detractors, and tools for competitive intelligence and sentiment analysis. The result was faster, smarter campaign management with personalized automated promotions, improved guest experiences, increased bookings and loyalty — highlighted by a segmented campaign open rate of 27.3%.

Reveur Hospitality

Achmad Yusuf

Corporate Head of Online Revenue