Case Study: Mainsail Lodging & Development achieves nearly $1M in monthly voice revenue with Revinate Reservation Sales

Mainsail Lodging & Development drives nearly $1M in monthly voice revenue with Revinate

Mainsail Lodging & Development, a Florida-based hospitality group, faced the challenge of transforming its in-house reservations team from order-takers into proactive sellers. Their goal was to grow direct revenue by creating a more personalized, high-touch guest experience over the voice channel, especially important as many of their properties are Marriott-branded where guests often default to booking online. To achieve this, they implemented Revinate's Reservation Sales platform.

The solution from Revinate provided the tools for real-time call coaching, detailed performance reporting, and data-driven staffing decisions. This implementation led to measurable improvements, including a record-breaking month where the team drove nearly $1 million in revenue and exceeded their outbound sales goal by $80,000. Revinate's support, including an on-site training session, boosted team confidence and engagement, solidifying their role as key revenue drivers.

Mainsail Lodging & Development