Case Study: Íslandshótel achieves 260% year-over-year revenue growth with Revinate

Íslandshótel’s commitment to clean guest data drives guest satisfaction and brand consistency

Íslandshótel, a group of 18 properties across Iceland, struggled with decentralized guest data, inconsistent branding across hotels, and limited segmentation for personalized marketing. Before working with Revinate, the team lacked a holistic view of guest profiles, making it hard to deliver the tailored experiences and consistent brand messaging guests expected.

Using Revinate Marketing, Revinate Guest Feedback, and Revinate Upsells, Íslandshótel unified guest data, automated manual processes, improved email capture, and created more on-brand campaigns and property-specific offers. The results included a 5% month-over-month increase in email health and 260% year-over-year revenue growth, while also boosting conversion, guest satisfaction, and brand cohesion.

Íslandshótel

Dagrún Pettypiece

Customer Relationship Management Specialist