Case Study: Huey’s Restaurants saves time managing customer reviews with Revinate

Huey’s - Customer Case Study

Huey’s Restaurants, a Memphis-based group known for burgers, live blues and a lively, social atmosphere, had successfully used social media to grow audience reach and loyalty. However, converting that engagement into customer reviews and managing responses was a bottleneck: Shannon Little, Marketing and Events Coordinator, spent too much time visiting half a dozen review sites to reply, limiting the team’s ability to scale review-driven advocacy.

By adopting Revinate’s reputation-management tools, Huey’s centralized review monitoring and responses into a single dashboard, saving staff time and enabling consistent, timely engagement. The streamlined workflow made it easier to capture and respond to guest feedback, resulting in more reviews, faster reply times and a stronger online reputation that reinforced customer loyalty.

Huey's

Shannon Little

Marketing and Events Coordinator