Case Study: Vintage Hotels achieves higher guest engagement and outlet revenue with Revinate Ivy

How Vintage Hotels drives guest engagement with Ivy, Revinate’s text messaging solution

Vintage Hotels, a luxury hotel collection in Southern Ontario owned by LHPL, was looking for a mobile guest engagement platform to improve guest satisfaction, resolve issues while guests were still on property, and drive more outlet revenue. The company chose Revinate’s Ivy text messaging solution to create a more direct, convenient way for guests to communicate during their stay.

Revinate implemented Ivy with automated pre- and post-check-in messaging, real-time guest support, and property-specific staff training to manage responses. The results included quieter front-desk phones, more personalized guest interactions, increased outlet revenue, and demonstrably higher guest satisfaction scores, with Ivy frequently mentioned by name in reviews and surveys.

Vintage Hotels

Kelly Exelby

General Manager, Prince of Wales