Case Study: Thompson Seattle achieves near 50% higher call conversion with Revinate RezForce

How Thompson Seattle leverages RezForce to improve call conversion

Thompson Seattle, a boutique Hyatt property, needed to improve phone bookings, reduce wait times, and ensure its reservation team reflected the Thompson brand and Forbes Travel Guide standards. With Revinate’s RezForce, the hotel also wanted an easier way for revenue teams to review calls and maintain quality across the guest experience.

Revinate implemented RezForce Lux with US-based reservation agents trained to 5-star standards, plus a system for detailed call notes and call review. The result was a near 50% increase in call conversion and an additional $7K in revenue per month, while also improving customer service and supporting better guest experiences.

Thompson Seattle

Jordan Kinder

Revenue Manager