Case Study: Auberge Resorts achieves stronger revenue and personalized guest experiences with Revinate

How the right data helped Auberge Resorts create exceptional sales and support experiences

Auberge Resorts Collection, a global portfolio of luxury hotels and resorts, needed a better way to make data-driven decisions across sales, marketing, and reservations. Before Revinate, the team relied on manual call notes and spreadsheets to forecast demand, coach agents, and personalize guest interactions, leaving them “flying blind” during a period when voice-channel revenue was critical.

Revinate implemented Reservation Sales, Nightly Lead Demand reporting, and other intelligent reporting tools to automate insights, improve agent routing, and enable personalized outbound outreach. The results were significant: Auberge increased revenue per booked lead by 16%, total revenue by 9% year over year, and outbound revenue by more than 21.5%, while also reporting 30–40% higher conversion rates than peers.

Auberge Resorts

Tyler Williams

Vice President of Revenue Strategy and Distribution