Case Study: The Quay Hotel and Spa boosts direct channel revenue with Revinate

How the Quay Hotel and Spa boosted direct channel revenue with Revinate

The Quay Hotel and Spa, an independent luxury property in North Wales, needed a faster, more effective way to run marketing campaigns without relying on an outside agency. Facing limited in-house resources, the hotel turned to Revinate and its Revinate Marketing platform to take control of email marketing and better use its guest database.

Revinate implemented the solution quickly, integrating with the PMS and training the hotel team so campaigns could be launched in-house. The Quay Hotel and Spa used one-time and automated campaigns, including a “We Miss You” message and segmented offers, to boost engagement and drive direct bookings. With Revinate, the hotel saw stronger open and click-through rates and achieved tangible ROI in under a year, while also gaining valuable guest insights through Revinate Guest Feedback.

The Quay Hotel and Spa

Shaun Oldfield

House Manager