Case Study: The Marker Key West Harbor Resort achieves $4.9M in revenue with Revinate RezForce

How The Marker Waterfront Resort Key West and Southernmost Beach Resort scaled their reservations team and drove $4.9M in revenue

The Marker Key West Harbor Resort, part of Highgate’s Key West portfolio, needed a reliable way to capture revenue from inbound and after-hours calls when its reservations team wasn’t staffed 24/7. Before working with Revinate’s RezForce service, callers often had to leave messages, creating missed booking opportunities and limiting direct revenue.

Revinate’s RezForce acted as an extension of the hotel team, handling overflow and after-hours calls, logging detailed guest notes, and helping staff personalize follow-up and future stays. The results were strong: over the last 12 months, Revinate helped The Marker Key West Harbor Resort and Southernmost Beach Resort generate $4.9M in revenue, achieve a 40.3% call conversion rate, capture 70% of emails, and increase average stay value by 10%.

The Marker Key West Harbor Resort

Jody-Kay Rivas

Director of Front of Office and Reservations